Cancellation Policy

We offer flexible cancellation options to give you peace of mind when booking.

Standard Cancellation Policy

Our standard policy applies to most of our experiences. Specific tours may have unique policies, which will be clearly stated on the tour page before you book.

Full Refund

Cancel at least 24 hours before the experience start time.

You will receive a 100% refund of the amount paid.

No Refund

Cancel less than 24 hours before the experience start time.

The amount you paid is non-refundable. This is because our partners have already allocated resources for your booking.

Booking Changes

Changes must be requested at least 48 hours in advance.

Changes to dates or times are subject to availability and may incur a fee. Contact our support team to request a change.

How to Cancel a Booking

  1. Log in to your account and navigate to the 'My Bookings' section.
  2. Find the booking you wish to cancel and click on the 'Details' button.
  3. If the booking is eligible for cancellation, you will see a 'Cancel Booking' option.
  4. Follow the on-screen instructions to confirm your cancellation. You will receive an email confirmation once it's processed.